Returns & Exchanges Policy

At Story Online, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return policy for all fashion items in their original condition. Items must be unworn, unwashed, and include all original tags to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the invoice is included inside the box.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location or one of our physical boutiques.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.